How long does it take to open an account?
The online application takes about eight minutes. Once validated, your customer ID and active account number are available from your personal area.
FAQ
Answers to your questions
Account opening, account details, cards, transfers, financing and security: the essentials at a glance.
Opening an account
How can I view my account details?
The details and information associated with your account are accessible from your personal area once available.
Can I hold several accounts?
Yes, you can combine a personal account, a savings account and a business account depending on your situation.
Cards and payments
How do I display my card's CVV?
The CVV is hidden by default. It is displayed after strong authentication, from your card's detail page.
Can I block my card temporarily?
Yes, blocking and unblocking are immediate and reversible from your customer area.
Are online payments secure?
Every online payment is protected by enhanced 3-D Secure validation compliant with PSD2.
Transfers and financing
How long does an instant transfer take?
The beneficiary is credited within seconds, 24 hours a day, 7 days a week.
How do I track my financing application?
The status of your application is displayed in real time and every step change triggers a notification.
Are my deposits protected?
Yes, your deposits are guaranteed up to €100,000 per depositor under the applicable European framework.
Can't find your answer?
Our customer support responds Monday to Friday, 8am to 8pm (CET).
Contact usAvailable services are presented directly from your personal account area.